User Generated Content Policy

This User Generated Content Policy (“Policy”) governs all content submitted, shared, uploaded, transmitted, or otherwise made available (“User Content”) by users in connection with the services of KSHITI Ayurveda, including but not limited to:

• Doctor consultations (online, offline, chat, audio and video consultation)
• Treatments and procedures
• Ayurveda medicines and related products
• Any interaction through our Website: www.kshitiayurveda.com and its subdomains
• Communication via phone: +91 95978 51971
• Email: hi@kshitiayurveda.com

By accessing or using any of the above, you agree to be bound by this Policy in addition to our Terms of Use and Privacy Policy.

1. Scope and Applicability

1. This Policy applies to all forms of User Content, including but not limited to:

• Text, messages, chat content, emails
• Reviews, feedback, testimonials, comments
• Images, audio, video, and documents shared as part of consultations (online/offline), chat, audio/video sessions, or treatment interactions
• Any content submitted on our Website, subdomains, or other official communication channels of KSHITI Ayurveda.

1. This Policy applies to:

• Users, patients, caregivers, attendants, and any person interacting with KSHITI Ayurveda’s healthcare services
• Any third party posting or sharing content on our platforms.

2. Nature of User Content

1. You understand that any information you share during:

• Online, offline, chat, audio, or video consultation with doctors
• Treatment planning or follow-up
• Ordering or enquiring about Ayurveda medicines
• may be recorded, stored, and processed by KSHITI Ayurveda in accordance with applicable law and our Privacy Policy for the purposes of providing, improving, and securing healthcare services.

1. Some content may be classified as:

• Personal and Sensitive Data (e.g., health information, medical history)
• Non-personal or anonymized data (e.g., generic feedback, de-identified case summaries).

1. The protection and treatment of such data will follow our Privacy Policy and applicable data protection laws.

3. Your Responsibilities When Submitting Content

By submitting any User Content in connection with KSHITI Ayurveda, you agree that:

1. Accuracy & Honesty

• You will provide information that is true, accurate, complete, and not misleading, particularly in relation to your health, symptoms, medications, and medical history.
• You will not impersonate any person or misrepresent your identity or relationship with any person.

1. Lawful Use

• You will not submit any content that is unlawful, fraudulent, defamatory, obscene, pornographic, hateful, abusive, harassing, invasive of privacy, discriminatory, or otherwise objectionable.
• You will not share content that promotes self-harm, violence, illegal activities, or medical misinformation.

1. Respect for Others

• You will not post or transmit content that is derogatory, offensive, or harmful towards doctors, healthcare staff, other patients, or any third party.
• You will not engage in bullying, threatening, or harassment through any KSHITI Ayurveda communication channel.

1. Intellectual Property

• You will only submit content that you own or have the right to use and share.
• You will not upload or transmit content that infringes any copyright, trademark, trade secret, or other proprietary rights of any third party.

1. Security & Technical Misuse

• You will not submit any content that contains malware, viruses, worms, Trojan horses, or any harmful code.
• You will not attempt to interfere with or disrupt the proper functioning of the Website, its subdomains, or our communication systems.

4. Rights Granted to KSHITI Ayurveda

1. License to Use Non-Sensitive User Content
2. By posting, uploading, or otherwise sharing User Content (excluding personal health information that is protected under law), you grant KSHITI Ayurveda a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to:

• Use, reproduce, store, adapt, modify, publish, translate, create derivative works from, distribute, publicly perform, and publicly display such content in connection with:
• Operating and improving our healthcare services
• Training and quality improvement
• Educational, research, and analytical purposes (with appropriate anonymization where required by law).

1. Health & Consultation Records

• Medical records, consultation notes, prescriptions, and treatment information generated during your interaction with KSHITI Ayurveda remain part of our clinical records and will be handled as per applicable healthcare and data protection regulations.
• Such records may be used in de-identified or aggregated form for research, analytics, service improvement, and reporting, in compliance with law.

5. Monitoring, Moderation, and Removal of Content

1. KSHITI Ayurveda reserves the right, but is not obligated, to monitor any User Content submitted on or through:

• Our Website and subdomains
• Chat, audio, or video consultation platforms
• Feedback or testimonial channels
• Email or other official communication channels.

1. We may, at our sole discretion and without prior notice:

• Remove, block, or edit any User Content that we consider to be in violation of this Policy, our Terms of Use, or applicable law.
• Disable or restrict access to any user account or communication channel where repeated or serious violations occur.

1. We may also:

• Preserve and disclose User Content when required by law, regulation, court order, or governmental request.
• Cooperate with law enforcement or regulatory authorities where we reasonably believe that any content violates applicable law or poses a risk to individuals or public safety.

6. Use of Reviews, Feedback, and Testimonials

1. When you provide feedback, reviews, or testimonials about:

• Doctor consultations (online/offline)
• Chat, audio, or video experiences
• Treatments and procedures
• Ayurveda medicines
• KSHITI Ayurveda may use such content, in whole or in part, for:
• Service improvement and training
• Display on our Website and subdomains
• Marketing or educational materials (with your consent and/or appropriate anonymization where required).

1. KSHITI Ayurveda may:

• Edit non-material aspects of feedback (such as grammar or length) while preserving the substantive meaning.
• Decline to publish or remove any review or testimonial that is abusive, misleading, defamatory, promotional of competing services, or otherwise inappropriate.

7. Confidentiality and Privacy

1. KSHITI Ayurveda is committed to safeguarding your privacy, especially with respect to health-related information disclosed during:

• Doctor consultations (online, offline, chat, audio, or video)
• Treatment planning and follow-ups
• Order and use of Ayurveda medicines.

1. Personal and sensitive data, including health information, will be:

• Collected, stored, processed, and used strictly in accordance with our Privacy Policy and applicable laws and regulations.
• Accessed only by authorized personnel, except where disclosure is required by law or necessary to protect vital interests.

1. You are responsible for:

• Keeping your account credentials confidential.
• Ensuring that you use secure and private devices or networks when sharing sensitive health information.

8. Third-Party Content and Links

1. Our Website and subdomains may contain:

• Links to third-party websites, applications, or services.
• Content or materials provided by third parties, including other users.

1. KSHITI Ayurveda:

• Does not endorse, control, or assume responsibility for any third-party content.
• Is not liable for any loss or damage arising from your reliance on or use of third-party content or services.

1. Any User Content that includes links or references to third-party sites remains your responsibility and must comply with this Policy and applicable law.

9. Reporting Violations

1. If you believe that any User Content:

• Violates this Policy
• Infringes your rights (including intellectual property or privacy rights)
• Is inappropriate, harmful, or unlawful

1. you may report it to KSHITI Ayurveda at:

• Email: hi@kshitiayurveda.com
• Phone: +91 95978 51971

1. Please include:

• A clear description of the content in question
• Where it appears (URL, platform, or context)
• The reason you believe it violates this Policy.

1. KSHITI Ayurveda will review such reports and take appropriate action at its sole discretion, which may include removal of content, restriction of access, or reporting to authorities where necessary.

10. Limitation of Liability

1. You are solely responsible for your User Content and the consequences of submitting or sharing it.
2. To the maximum extent permitted by law, KSHITI Ayurveda, its doctors, employees, partners, and affiliates shall not be liable for:

• Any loss or damage arising from or related to User Content, including reliance on inaccurate or misleading content.
• Any unauthorized access to or alteration of User Content caused by factors beyond our reasonable control.

11. Changes to This Policy

1. KSHITI Ayurveda may update or modify this User Generated Content Policy from time to time to reflect:

• Changes in legal or regulatory requirements
• Changes in our services, technology, or business practices.

1. Updated versions will be made available on www.kshitiayurveda.com and/or its subdomains. Your continued use of our services after any such changes will constitute your acceptance of the updated Policy.

12. Contact Information

For any questions, concerns, or clarifications regarding this User Generated Content Policy, you may contact us at:

• KSHITI Ayurveda
• Location: Coimbatore, Tamil Nadu, India
• Phone: +91 95978 51971
• Email: hi@kshitiayurveda.com
• Website: www.kshitiayurveda.com and its subdomains