Marketing Consent Agreement

Parties: This Marketing Consent Agreement (“Agreement”) is entered into between KSHITI Ayurveda, having its principal place of business at Coimbatore, Tamil Nadu, India (“KSHITI Ayurveda”, “we”, “us”, or “our”), and you, the user of our services and/or visitor to our website and its subdomains (“you” or “User”).

1. Contact & Service Details

Business Name: KSHITI Ayurveda

Location: Coimbatore, Tamil Nadu, India

Phone: +91 95978 51971

Email: hi@kshitiayurveda.com

Website: www.kshitiayurveda.com and all its subdomains

Services Covered Under This Agreement

This Agreement applies to marketing communications related (but not limited) to the following services:

• Doctor consultation
• Online consultation
• Offline (in-person) consultation
• Chat-based consultation
• Audio and video consultation
• Treatments and procedures
• Ayurveda medicines and related healthcare products
• Any other healthcare and wellness services or programs offered by KSHITI Ayurveda from time to time

2. Information We Collect for Marketing

By providing your information on our website, subdomains, clinic, or through any of our communication channels, you authorize KSHITI Ayurveda to collect and store the following categories of information for marketing purposes:

• Contact Information:
• Name
• Mobile number / phone number
• Email address
• City, state, country, and/or general location details
• Service-Related Information (non-clinical for marketing use):
• Interest in specific services (e.g., online consultation, treatments, medicines)
• Appointment preferences (e.g., online/offline, preferred time slots)
• General feedback or queries submitted via our forms, chat, or support channels

Your detailed medical information, if any, is handled as per our healthcare/medical privacy practices and is not used for promotional marketing in a personally identifiable manner unless explicitly and separately consented to.

3. Purpose of Marketing Communications

By consenting to this Agreement, you authorize KSHITI Ayurveda to use your contact information to send you marketing and service-related communications, including but not limited to:

• Information and reminders regarding healthcare services, programs, camps, or offers
• Notifications about new or updated Ayurveda treatments, therapies, and procedures
• Information about Ayurveda medicines, wellness products, and related recommendations
• Educational content related to Ayurveda, preventive health, and lifestyle advice
• Feedback and survey requests aimed at improving our services
• Special offers, discounts, packages, seasonal campaigns, or loyalty programs

Communications may be sent via, but are not limited to:

• SMS / WhatsApp messages
• Phone calls (voice)
• Emails
• In-app / web notifications (if applicable)

4. Nature of Consent & Opt-In

By any of the following actions, you acknowledge that you are providing consent to receive marketing communications from KSHITI Ayurveda:

• Submitting your details through forms on www.kshitiayurveda.com or its subdomains
• Booking or attempting to book a consultation (online, offline, chat, audio, or video)
• Inquiring about treatments, procedures, or Ayurveda medicines
• Contacting us via phone, email, or messaging platforms and sharing your contact details
• Opting in through checkboxes, prompts, or consent statements on our digital platforms

Your consent is voluntary, and you understand that:

• It is not a condition for receiving urgent or essential medical care.
• It primarily governs marketing and promotional communications.

5. Mandatory vs. Optional Consent

• Certain service-related communications (such as appointment confirmations, essential reminders, and critical instructions) may be sent even if you opt out of promotional marketing, as they are considered essential to delivering healthcare services.
• Marketing communications (offers, campaigns, promotional messages) are based on your consent and can be opted out of at any time, as explained below.

6. How to Withdraw Consent / Opt-Out

You have the right to withdraw your consent to receive marketing communications at any time. You can opt out by:

• Following the “unsubscribe” or “opt-out” link in emails, where available
• Replying to SMS/WhatsApp as per the instructions given (e.g., “STOP”, “UNSUBSCRIBE”) when provided
• Writing to us at hi@kshitiayurveda.com with the subject line “Opt-out of Marketing Communications”
• Informing our support team via phone at +91 95978 51971

Upon receiving your opt-out request, we will take reasonable steps to update our records and cease sending you marketing messages within a reasonable time frame, subject to technical and operational constraints. You may still receive essential service or transactional messages (e.g., appointment updates).

7. Data Protection & Privacy

• Your personal information is handled with appropriate safeguards and in alignment with applicable data protection and privacy laws in India.
• We do not sell your personal contact information to unaffiliated third parties for their independent marketing purposes.
• We may share your data with:
• Service providers or partners who assist us in delivering communications, technology, or customer support, under confidentiality and data protection obligations.
• Regulatory or legal authorities when required by law.

We take reasonable technical and organizational measures to protect your data from unauthorized access, misuse, or disclosure.

8. Communication Frequency

• The number and frequency of marketing communications may vary based on:
• Your interaction with our services
• Your engagement with previous messages
• Current offers, campaigns, or relevant health events

We aim to keep communications relevant and reasonable and avoid excessive messaging.

9. Changes to This Agreement

KSHITI Ayurveda reserves the right to modify, update, or amend this Marketing Consent Agreement from time to time.

• Any changes will be effective from the date they are published on www.kshitiayurveda.com or otherwise communicated to you.
• Your continued use of our services or provision of contact details after such updates will be considered as acceptance of the revised terms, to the extent permitted by law.

10. Governing Law & Dispute Resolution

• This Agreement is governed by the laws of India, with appropriate jurisdiction in Coimbatore, Tamil Nadu, unless otherwise required by mandatory law.
• Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts in Coimbatore, Tamil Nadu, India.

11. Contact Information

For any questions, clarifications, or requests regarding this Marketing Consent Agreement or your data:

• Business Name: KSHITI Ayurveda
• Address: Coimbatore, Tamil Nadu, India
• Phone: +91 95978 51971
• Email: hi@kshitiayurveda.com
• Website: www.kshitiayurveda.com

Consent Declaration

By sharing your contact details with KSHITI Ayurveda through any of our channels and not opting out of marketing, you confirm that:

1. You have read and understood this Marketing Consent Agreement.
2. You voluntarily consent to receive marketing and promotional communications from KSHITI Ayurveda related to its healthcare services, consultations, treatments, and Ayurveda medicines.
3. You understand your right to withdraw this consent at any time through the methods described above.