Shipping Policy

This Shipping Policy explains how shipping, delivery, and related logistics are handled for purchases of Ayurveda medicines and related healthcare products made through the online properties of KSHITI Ayurveda, including our website www.kshitiayurveda.com and its subdomains (collectively, the “Platform”).

By placing an order on our Platform, you agree to this Shipping Policy, along with our Terms of Service and Privacy Policy.

Business Details:

• Name: KSHITI Ayurveda
• Location: Coimbatore, Tamil Nadu, India
• Phone: +91 95978 51971
• Email: hi@kshitiayurveda.com
• Website: www.kshitiayurveda.com

Note: This policy primarily applies to physical products (Ayurveda medicines, related items). Healthcare services such as doctor consultations (online/offline/chat/audio/video) and treatments are services and are not shipped; they are delivered digitally or in person as per their respective terms.

1. Order Processing & Delivery

1.1 Order Confirmation & Processing

• Once you place an order and payment is successfully completed, your order enters our processing queue.
• Processing includes:
• Verification of order details and product availability
• Verification of prescription, where required by law or by our internal protocols
• Packing and handover to a logistics/courier partner

1.2 Processing Timelines

• Standard processing time is typically 1–5 business days from the date of successful order placement.
• Processing time may vary based on:
• Availability of specific medicines/products
• Prescription verification, if needed
• Volume of orders and operational constraints
• Your delivery location

1.3 Estimated Delivery Timelines

• Estimated delivery timelines will be displayed at checkout or communicated to you before final confirmation.
• These are indicative estimates only and not guaranteed commitments. Actual delivery may vary based on courier performance, local conditions, and regulatory checks.

2. Shipping Coverage

2.1 Domestic Shipping (Within India)

2.1.1 Serviceable Locations in India

• KSHITI Ayurveda ships to most serviceable PIN codes within India, subject to courier/logistics coverage and local regulations.
• Some PIN codes may be unserviceable due to operational or regulatory reasons. In such cases, you will either:
• Be prevented from placing the order, or
• Be informed by our team and offered alternatives (such as cancellation or address change).

2.1.2 Right to Modify Coverage

• We may add, remove, or modify serviceable locations at any time, without prior notice.
• Availability of specific shipping options (standard/express, etc.) may vary by location and partner.

2.2 International Shipping (On-Demand Only)

2.2.1 Availability & Prior Confirmation

• International shipping is not enabled by default on the Platform.
• It is offered only on-demand, after explicit prior confirmation with KSHITI Ayurveda via phone/email/other direct communication.
• We reserve the right to accept or refuse any request for international shipping at our sole discretion.

2.2.2 Customer’s Full Responsibility

For any on-demand international shipment, you (the customer) agree that:

• The shipment is sent entirely at your own risk and responsibility.
• You are solely responsible for verifying and complying with all import laws, regulations, and restrictions in your country or region, including:
• Whether Ayurveda medicines or related products are allowed to be imported
• Requirements for prescriptions, licenses, or special approvals
• Any quantity or ingredient-specific restrictions

2.2.3 Costs, Duties, and Additional Charges

• All costs associated with international shipping are to be borne by you, including but not limited to:
• International courier/shipping charges
• Customs duties and import taxes
• Tariffs
• Surcharges or remote area charges
• Customs brokerage/handling fees
• Any additional documentation or clearance charges imposed by authorities or logistics partners
• These may be charged:
• At checkout (if known in advance),
• Upon arrival in your country, or
• Directly by customs/logistics partners.

2.2.4 Legal & Regulatory Restrictions

• Many countries have strict laws and controls on the import of medicines, herbal products, and healthcare items.
• Before placing an order, you must:
• Confirm that importing our products is legal in your country, and
• Obtain and maintain all necessary documents, approvals, or prescriptions required by local authorities.
• KSHITI Ayurveda does not provide legal/regulatory advice and will not check the legality of the shipment in the destination country on your behalf.

2.2.5 Customs, Seizure, Return, or Destruction

• Customs or regulatory authorities may:
• Open, inspect, or hold your shipment,
• Impose additional charges,
• Delay release of the shipment,
• Seize, return, or destroy the products if they consider them non-compliant.
• In all such situations, you agree that:
• KSHITI Ayurveda is not liable for:
• Loss of products
• Delays of any kind
• Additional charges, fines, or penalties
• Any direct, indirect, or consequential loss or damage
• No refund, replacement, or compensation will be provided by KSHITI Ayurveda for:
• Seized, destroyed, returned, or undelivered shipments due to customs/legal/regulatory actions in the destination country.

2.2.6 No Liability for Loss, Damage, or Delay (International On-Demand)

• Once the shipment is handed over to the chosen international courier/logistics partner, risk transfers to you.
• KSHITI Ayurveda shall not be responsible, under any circumstances, for:
• Damage during transit
• Loss, theft, or misrouting of shipment
• Delays due to customs, airline, or local courier issues
• Incorrect or failed delivery due to local third-party errors

2.2.7 Confirmation Before Placing International Order

• By confirming an on-demand international shipment, you explicitly declare that:
• You have checked and confirmed all relevant laws and import conditions in your country.
• You accept that KSHITI Ayurveda will not be responsible for any loss, delay, seizure, penalty, or legal consequence arising from the shipment.
• You agree to pay all additional charges/costs that may arise, even after dispatch.

3. Communication & Tracking

3.1 Order & Shipping Updates

• After you place an order, you may receive updates via SMS, email, WhatsApp, or other communication methods (as applicable and available), including:
• Order confirmation
• Order processing status
• Shipment dispatch notification
• Tracking details (if available)
• Delivery confirmation or exception details

3.2 Tracking Information

• If tracking is provided by our courier/logistics partner, we will share the tracking ID or link with you.
• Tracking visibility and frequency of updates depend on the courier’s system and are outside our direct control.

3.3 Customer Support for Shipping Queries

For questions or support related to your shipment, you can contact us at:

• Phone: +91 95978 51971
• Email: hi@kshitiayurveda.com

Please share your Order ID, registered mobile number, and delivery address/PIN code for quicker assistance.

4. Potential Delivery Delays

4.1 Possible Reasons for Delay

Delivery may be delayed due to factors including, but not limited to:

• Incorrect, incomplete, or unclear address provided by you
• Inactive or unreachable contact number
• Recipient not available at the time of delivery
• Logistics constraints or operational issues with courier partners
• Local restrictions, containment zones, or government orders
• Natural calamities, extreme weather, or other force majeure events
• Strikes, public holidays, or disruptions in transportation networks
• Customs checks and regulatory scrutiny (especially for international shipments)

4.2 Force Majeure & Unforeseen Events

• KSHITI Ayurveda shall not be liable for delays beyond its reasonable control, including force majeure events such as natural disasters, war, civil unrest, pandemics, etc.
• In case of prolonged delays, we may attempt reasonable efforts to coordinate with our logistics partner and keep you informed, but timelines may still remain uncertain.

5. Delivery Requirements

5.1 Availability at Delivery Address

• Please ensure that someone is available at the given delivery address during the expected delivery window.
• The delivery partner may contact you by phone; please ensure your mobile number is correct and active.

5.2 Proof of Delivery & Verification

• Courier staff may require:
• Signature on paper or digital device, and/or
• One-Time Password (OTP) confirmation, and/or
• Presentation of valid ID proof in certain cases (for specific products, high-value orders, or as per their policy).

5.3 Acceptable ID Proofs (India)

If required, acceptable ID proofs may include:

• Aadhaar Card
• PAN Card
• Passport
• Driving License
• Voter ID Card

5.4 Undelivered / Missed Deliveries

• If delivery is attempted but unsuccessful (e.g., customer unavailable, address not found), the courier may attempt redelivery as per their policy.
• If repeated attempts fail, the shipment may be returned to origin. Such cases will be handled as per our Cancellation & Refund Policy (please refer to that policy for specific terms).

5.5 Reporting Delivery Issues

• Any issues such as:
• Package tampering or damage,
• Wrong item delivered, or
• Items missing from the package,
• must be reported to us within 5 days of delivery.
• Reports beyond this period may not be eligible for investigation or support through logistics partners, and we may not be able to assist.

6. Shipping Charges

6.1 Calculation of Charges

• Shipping charges (if any) depend on:
• Delivery location (PIN code / country for on-demand international)
• Total order value and weight/volumetric weight
• Type of service (standard/express, if available)
• Ongoing offers, promotions, or free-shipping thresholds

6.2 Display at Checkout

• Applicable shipping charges will be displayed to you at checkout, before you confirm and pay for the order.
• By completing payment, you agree to the shown shipping charges.

6.3 Free Shipping & Promotions

• From time to time, we may offer free or discounted shipping for certain products, values, or campaigns.
• Such offers are subject to specific terms and conditions and may not apply to all orders, locations, or payment methods.

6.4 Additional Charges for International (On-Demand)

• For on-demand international shipments, many charges may be collected directly by the courier or your local authorities and may not be visible at checkout.
• You are solely responsible for these charges and any subsequent costs imposed post-dispatch.

7. Services vs. Shippable Products

7.1 Healthcare Services

• KSHITI Ayurveda provides healthcare services such as:
• Doctor consultations (online, offline, chat, audio, video)
• Treatments and procedures at our clinic(s)
• These do not involve physical shipping and therefore are not covered by this Shipping Policy for logistics, but may still have separate terms on booking, scheduling, and cancellations.

7.2 Ayurveda Medicines & Related Products

• This Shipping Policy applies specifically to physical medicines and related products that are ordered for delivery.

8. Changes to This Shipping Policy

• KSHITI Ayurveda may modify, update, or revise this Shipping Policy at any time.
• Any such changes will become effective when updated on www.kshitiayurveda.com or its subdomains.
• Your continued use of the Platform and placement of new orders after such changes indicates your acceptance of the updated policy.
• We recommend reviewing this page periodically.

9. Contact Us

For questions or clarifications regarding this Shipping Policy or your shipment:

• Phone: +91 95978 51971
• Email: hi@kshitiayurveda.com
• Website: www.kshitiayurveda.com

We will do our best to support you and address your concerns promptly.