Service Agreement

This Service Agreement (“Agreement”) is entered into by and between KSHITI Ayurveda (“Clinic”, “We”, “Us”), located at Coimbatore, Tamil Nadu, India, and you, the User/Patient (“You”, “User”, “Patient”) who accesses or uses the services provided through:

• Website: www.kshitiayurveda.com and its subdomains
• Phone: +91 95978 51971
• Email: hi@kshitiayurveda.com

By accessing or using our services, you agree to be bound by the terms of this Agreement. If you do not agree, you must immediately stop using our services and the website.

1. SCOPE AND NATURE OF SERVICES

1.1 Services Provided

KSHITI Ayurveda provides Ayurvedic healthcare services, which may include:

• Doctor consultations:
• In-person (offline) consultations at our clinic
• Online / teleconsultations (chat, audio, and video)
• Ayurvedic treatments and procedures
• Prescription and dispensing/supply of Ayurvedic medicines (where applicable)
• Preventive health programs, wellness guidance, and lifestyle counselling based on Ayurvedic principles.

1.2 Nature of Ayurvedic Care

• Ayurvedic diagnosis, advice, and treatment are based on classical Ayurvedic texts, clinical experience, and traditional knowledge systems.
• Our doctors are qualified Ayurvedic practitioners and will use their professional judgment to recommend suitable therapies and medicines.
• Outcomes may vary from person to person; no guarantee of cure or particular result is made or implied.

1.3 Teleconsultation Specifics

• Online consultations (chat, audio, video) are intended to assist, guide, and follow up on your condition.
• In certain situations, the doctor may advise you to undergo an in-person physical examination, investigations, or referral to another specialist/center.
• Teleconsultation may have inherent limitations (e.g., no physical examination, technology issues); you acknowledge these limitations and agree to use teleconsultation accordingly.

2. USER ELIGIBILITY AND OBLIGATIONS

2.1 Eligibility

• You must be legally competent to enter into this Agreement under applicable laws of India.
• For minors (typically under 18 years), a parent or legal guardian must register and consult on their behalf.

2.2 Accuracy of Information

You agree to:

• Provide true, accurate, complete, and up-to-date personal, medical, and contact information.
• Disclose all relevant medical history, current medications, allergies, and previous investigations or diagnoses.
• Inform us promptly of any change in your contact or health details.

2.3 Responsible Use of Services

You agree that you will:

• Use the services only for lawful purposes and in a respectful and non-abusive manner.
• Not misuse or attempt to disrupt the website, appointment system, communication channels, or any digital platform of KSHITI Ayurveda.
• Follow the treatment plan, dosage instructions, and follow-up schedule as advised by the doctor, or discuss changes with the doctor before altering therapy on your own.

2.4 Emergency & Life-Threatening Conditions

• Our services (online or offline) are not a substitute for emergency medical care.
• In case of acute or life-threatening conditions (such as severe chest pain, stroke, major injuries, difficulty in breathing, severe bleeding, etc.), you must immediately contact your local emergency services/hospital.
• KSHITI Ayurveda is not liable for any outcome arising from delay in seeking emergency care.

3. APPOINTMENTS, PAYMENTS, AND CANCELLATIONS

3.1 Booking & Confirmation

• Appointments for consultations and treatments can be booked via our website, phone, or other official channels of KSHITI Ayurveda.
• Appointment confirmation is subject to doctor availability and successful payment (where fees are applicable).

3.2 Consultation and Service Fees

• Fees for consultations (online/offline), procedures, and treatments will be communicated on the website or at the clinic.
• Charges may vary based on the nature and duration of the service, complexity of the condition, and doctor seniority.
• All fees are payable in the manner specified (online payment gateway, UPI, card, cash at clinic, etc.).

3.3 Refunds and Rescheduling

• Rescheduling: Subject to availability, appointments may be rescheduled within the permitted time window communicated at the time of booking.
• Cancellations/No-Show:
• If you do not attend the appointment (online or offline) at the scheduled time or cancel after the permissible window, the fee may be partially or fully non-refundable, as per our prevailing policy.
• Any applicable refund timelines and conditions will be as per our internal billing and payment policy, which may be updated from time to time.
• For technical issues during online consultation (e.g., connectivity failure), we may, at our discretion, offer a re-slot or partial adjustment as feasible.

3.4 Taxes and Charges

• All fees are subject to applicable taxes, payment gateway charges, and statutory levies as per Government regulations.

4. AYURVEDA MEDICINES AND PRODUCTS

4.1 Prescription & Dispensing

• Ayurvedic medicines may be prescribed during consultation, in compliance with Indian laws and professional guidelines.
• Where medicines are provided by KSHITI Ayurveda or through associated pharmacies, this will be done as per applicable regulations, labeling requirements, and prescription norms.

4.2 Usage and Safety

• You agree to use medicines strictly as prescribed, in the recommended dose and duration.
• Inform the doctor of any side effects, new symptoms, or issues experienced after starting the medicines.
• Do not share prescribed medicines with others or self-modify dosage without doctor consultation.

4.3 Delivery and Third-Party Services

• If medicines are shipped or delivered to you (either directly by us or via partner pharmacies/logistics providers), delivery timelines and service quality may depend on third-party providers.
• KSHITI Ayurveda is not responsible for delays, damages in transit, or non-compliance by external vendors, though we will make reasonable efforts to support issue resolution.

5. MEDICAL RESPONSIBILITY AND LIMITATION OF LIABILITY

5.1 Professional Judgment

• Our Ayurvedic doctors exercise professional judgment based on the information you provide and available examination/diagnostic findings.
• You understand that Ayurveda is a distinct system of medicine, and results may vary for each individual.

5.2 No Guarantee of Outcomes

• While we aim to provide the best possible care, no guarantee or warranty is given for specific outcomes, cure, or permanency of results.
• Chronic conditions or complex diseases may require prolonged treatment, combination therapies, or co-management with other medical systems.

5.3 Limitation of Liability

To the maximum extent permitted by law:

• KSHITI Ayurveda, its doctors, staff, owners, and affiliates shall not be liable for any indirect, incidental, consequential, or special damages arising out of your use of the services.
• Our total aggregate liability, if any, in relation to any claim arising from services (online/offline), treatments, or website usage shall be limited to the amount actually paid by you for the specific consultation/service giving rise to such claim.

5.4 User Responsibility

• You are responsible for following medical advice, attending follow-up appointments, taking medicines as directed, undergoing recommended tests, and promptly informing the doctor about changes in your condition.
• Non-compliance, incomplete disclosure of information, or delay in seeking additional care may affect outcomes, for which KSHITI Ayurveda shall not be held liable.

6. PRIVACY, CONFIDENTIALITY, AND DATA PROTECTION

6.1 Confidentiality of Health Information

• All medical and personal information shared by you is treated as confidential.
• Access to your data is restricted to authorized doctors, therapists, and support staff involved in your care, subject to need-to-know basis.

6.2 Data Collection and Use

We may collect and process:

• Personal identification details (name, contact information, demographics)
• Medical history, consultation records, prescriptions, treatment notes, and reports
• Technical information (IP address, device details, usage analytics) when you use our website.

This data may be used for:

• Providing and improving healthcare services
• Appointment management, billing, and communication
• Internal analysis, quality control, and compliance with legal requirements.

6.3 Data Storage and Security

• We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, loss, or misuse.
• However, no system is entirely secure; by using our services, you accept the inherent risks associated with electronic transmission and storage.

6.4 Sharing of Information

We may share information:

• With other healthcare providers or diagnostic centers, only with your consent or where reasonably required for your treatment.
• With legal or regulatory authorities where required by applicable law or court order.
• With service providers (IT, billing, logistics) under appropriate confidentiality obligations.

For more details, please refer to our Privacy Policy (if provided separately on the website).

7. WEBSITE AND DIGITAL PLATFORM USE

7.1 Content and Educational Material

• Information on www.kshitiayurveda.com and its subdomains (articles, blogs, videos, etc.) is primarily for educational and informational purposes and should not be considered a substitute for personal consultation with a qualified doctor.

7.2 Intellectual Property

• All content, trademarks, logos, designs, and materials on the website are the intellectual property of KSHITI Ayurveda or its licensors.
• You may not copy, reproduce, distribute, or commercially exploit any content without prior written permission.

7.3 Prohibited Activities

You agree not to:

• Attempt to gain unauthorized access to our systems or data.
• Introduce viruses, malware, or any harmful code.
• Use automated tools (bots, crawlers) to harvest data without permission.

8. TERMINATION, SUSPENSION, AND DENIAL OF SERVICE

8.1 Our Right to Suspend/Terminate

KSHITI Ayurveda reserves the right, at its sole discretion, to:

• Refuse, suspend, or terminate consultations or services
• Restrict your access to the website or clinic services

on grounds including (but not limited to):

• Abusive, threatening, or inappropriate behavior towards staff or doctors
• Misuse of prescriptions, medications, or medical reports
• Violation of this Agreement or applicable laws
• Suspected fraudulent or unlawful activities.

8.2 Your Right to Discontinue

• You may stop using our services or website at any time.
• However, any outstanding payments, obligations relating to prior services, and applicable legal responsibilities will continue to remain in force.

9. GOVERNING LAW AND DISPUTE RESOLUTION

9.1 Applicable Law

• This Agreement shall be governed by and construed in accordance with the laws of India.

9.2 Jurisdiction

• Any disputes arising out of or in connection with this Agreement or the services of KSHITI Ayurveda shall be subject to the exclusive jurisdiction of the courts at Coimbatore, Tamil Nadu, India, unless otherwise required by law.

9.3 Dispute Resolution

• Parties shall first attempt to resolve disputes amicably through good-faith discussions.
• If not resolved, disputes may be referred to arbitration or other legal remedies as per applicable law.

10. MODIFICATIONS TO THIS AGREEMENT

• KSHITI Ayurveda reserves the right to modify, update, or replace any part of this Service Agreement at any time.
• Changes will be effective once published on www.kshitiayurveda.com or communicated through other official channels.
• Your continued use of our services after such modifications constitutes acceptance of the updated terms.

11. CONTACT DETAILS

For any questions, clarifications, or concerns regarding this Service Agreement or our services, please contact:

• KSHITI Ayurveda
• Coimbatore, Tamil Nadu, India
• Phone: +91 95978 51971
• Email: hi@kshitiayurveda.com
• Website: www.kshitiayurveda.com