Refund & Cancellation Policy

This Refund & Cancellation Policy is aligned with our existing Return Policy and applies to all services and products offered by KSHITI Ayurveda, including:

• Doctor Consultation (Online, Offline, Chat, Audio and Video Consultation)
• Treatments and Procedures
• Ayurveda Medicines and related wellness products

For any assistance regarding refunds, cancellations, rescheduling, or order-related concerns, please contact us using the details above.

1. Scope & General Terms

1.1 Applicability

This Refund & Cancellation Policy applies to all bookings, purchases, and orders made through www.kshitiayurveda.com and its subdomains, including but not limited to:

• Consultation bookings (online/offline)
• Treatment and procedure bookings
• Orders for Ayurveda medicines and wellness products

1.2 Discretion of KSHITI Ayurveda

All refunds, cancellations, rescheduling approvals, and related decisions are subject to the sole discretion of KSHITI Ayurveda, in line with the conditions stated in this policy and the Return Policy. Approval of one case does not set a precedent for future cases.

1.3 Processing Timelines

Where a refund is approved, it will be:

• Initiated typically within 1–5 business days (depending on the nature of the service/product).
• Reflected in your bank or payment provider account usually within 1–10 business days, depending on your bank/payment gateway.

Payment gateway charges, administrative fees, shipping/handling costs, and any other applicable charges may be deducted from the refund amount, as detailed below.

2. Consultations, Treatments & Procedures

2.1 Appointment Cancellations (Online & Offline)

• Once a consultation (online/offline/chat/audio/video) is booked and confirmed, it is generally non‑cancellable by the patient.
• In exceptional circumstances, KSHITI Ayurveda may allow a cancellation and refund (full or partial) at its sole discretion.

Refund, where approved:

• May be subject to deduction of payment gateway or administrative charges.
• Will typically be initiated within 1–5 business days, and may take up to 7–10 business days to reflect in your account.

2.2 Rescheduling of Appointments

• Patients are encouraged to reschedule rather than cancel, wherever possible.
• Rescheduling requests must be made:
• At least 24 hours before the scheduled time for offline/clinic visits.
• At least 12 hours before the scheduled time for online (chat/audio/video) consultations, unless otherwise specified at the time of booking.
• Rescheduling is subject to doctor availability and clinic schedule.

If rescheduling is not possible due to lack of availability:

• KSHITI Ayurveda may, at its discretion, offer a refund or credit (to be used for future services), subject to applicable deductions and conditions.

2.3 No-Show and Late Arrival

• If the patient does not attend the consultation at the scheduled time (no-show) or is excessively late, the consultation may be considered availed.
• In such cases, the consultation fee may be forfeited and no refund is generally provided.
• Any exception, including partial rescheduling or credit, will be purely at the discretion of KSHITI Ayurveda.

3. Ayurveda Medicines & Product Orders

This section applies to orders for Ayurveda medicines, wellness products, and related items purchased via www.kshitiayurveda.com or its subdomains.

3.1 Order Cancellations (Medicines & Products)

• Once an order is placed and confirmed, it is generally non‑cancellable by the customer.
• In rare cases, if the order has not yet been processed or dispatched, KSHITI Ayurveda may accept a cancellation request at its sole discretion.

If cancellation is approved before processing/dispatch:

• Shipping/handling charges (if any) and payment gateway fees may be deducted from the refund.
• Refunds are usually initiated within 1–3 business days, and may reflect in your account within 1–7 business days, depending on your bank/payment provider.

3.2 Price Changes After Order

If the price of a product or service changes after you have placed your order:

• You may be informed of the change if it affects your order.
• You may then:
• Choose to proceed by paying the revised amount, or
• Opt to cancel the order, in which case any amount paid will be refunded, subject to applicable deductions and the standard refund timelines mentioned above.

4. Refunds for Damaged, Defective, or Incorrect Products

This section should be read together with the Return Policy, which sets out detailed procedures and conditions.

4.1 Damaged or Defective Products

If you receive a physically damaged, defective, or tampered product, you may request:

• A free replacement, or
• A full refund, subject to verification and approval.

Mandatory reporting timelines:

• Within 2 hours of delivery for perishable/temperature-sensitive items (if any).
• Within 24 hours of delivery for all other products.

To initiate a claim:

• Email: hi@kshitiayurveda.com
• Phone: +91 95978 51971
• Provide:
• Your Order ID
• Clear photos of:
• The damaged/defective product
• The outer and inner packaging

KSHITI Ayurveda will review the request, may seek further information, and will guide you through the next steps.

Where a refund is approved:

• Return shipping charges may be reimbursed, where applicable and reasonable, once the product is received and proof of shipping cost is submitted, subject to prior approval.
• Refunds are generally initiated within 1–10 business days after successful verification.

4.2 Incorrect Item Received

If you receive an incorrect product (different from what you ordered):

• KSHITI Ayurveda will:
• Arrange delivery of the correct product, and
• Arrange for pickup of the incorrect item, where logistics permit.
• Alternatively, you may:
• Choose to cancel the order and receive a full refund once the incorrect product is received back (if required) and verified.

You must notify us within 24 hours of delivery via hi@kshitiayurveda.com or +91 95978 51971, with pictures and order details.

5. Delivery Issues & Courier-Related Problems

In case of delayed delivery, non-delivery, or courier-related issues for medicines and products:

• KSHITI Ayurveda will coordinate with the courier/logistics partner to trace and resolve the issue.
• If the shipment is returned to origin (RTO) due to reasons such as:
• Incorrect or incomplete address
• Invalid mobile number
• Repeated delivery attempts failed due to unavailability of the recipient
• Refusal to accept the package without valid reason

then, at KSHITI Ayurveda’s discretion:

• Shipping and RTO charges may be deducted from any refund.
• If a refund is approved, it is typically processed within 4–7 business days from confirmation of the RTO status.

If the package is lost or undelivered due to logistics issues not attributable to the customer, KSHITI Ayurveda may offer either a replacement shipment or a refund, as appropriate and feasible.

6. Cases Where Refunds Are Not Applicable

Refunds or cancellations will generally not be provided in the following situations (as aligned with the Return Policy):

• The consultation or treatment has already been successfully delivered or availed.
• The product was delivered correctly, in sealed, untampered condition, and matches the order.
• The product or service is requested to be returned or refunded without a valid reason or without prior approval from KSHITI Ayurveda.
• Medicines or health products that:
• Have been opened, used, or partially consumed, or
• Have their original seal, packaging, or labels removed or damaged (unless received in that condition and reported immediately as per timelines).
• The package was rejected at the time of delivery without a valid, documented reason.
• Requests for refunds or cancellations made beyond the specified reporting timelines (for damage, incorrect items, delivery issues, etc.).
• Certain products or services that are by nature non‑returnable or non‑refundable (e.g., personalized formulations, made‑to‑order preparations, specific packages or promotional offers), where this is clearly mentioned at the time of purchase/booking.

7. Refund Procedure & Mode of Payment

Once a refund is approved:

1. Confirmation

• You will receive a confirmation of the approved refund, along with an indicative timeline for processing.

1. Processing Time

• Typically 1–10 business days, depending on the nature of the transaction and banking/payment gateway processes.

1. Mode of Refund

• Refunds are generally processed through the original mode of payment (where feasible), or via bank transfer, wallet credit, or any other mode communicated by our team.
• In some cases, you may be offered a credit note or coupon for future use instead of a direct monetary refund, subject to your consent where required.

1. Deductions

• Applicable payment gateway fees, shipping or handling charges, administrative fees, and any RTO or return shipping costs (where applicable) may be deducted as per this policy and the Return Policy.

8. Healthcare Services Disclaimer (Related to Refunds)

• KSHITI Ayurveda provides healthcare and wellness services, including Ayurveda consultations, treatments, and medications.
• Clinical outcomes may vary from person to person depending on individual health conditions, lifestyle, and multiple other factors.
• Fees charged for professional time, medical advice, and services are generally non‑refundable once the service has been delivered, even if the outcome does not meet personal expectations.
• This Refund & Cancellation Policy covers operational aspects (bookings, payments, product deliveries) and does not constitute medical advice or a guarantee of results.

9. Policy Updates

• KSHITI Ayurveda may update, modify, or revise this Refund & Cancellation Policy from time to time to reflect changes in legal, regulatory, operational, or business requirements.
• The most recent version of this policy will always be available on www.kshitiayurveda.com and applicable subdomains.
• Continued use of our website, services, or purchase of products after such changes constitutes your acceptance of the revised policy.

10. Contact for Clarification

For any questions, clarifications, or concerns regarding this Refund & Cancellation Policy or the associated Return Policy, please contact:

KSHITI Ayurveda

Coimbatore, Tamil Nadu, India

Phone: +91 95978 51971

Email: hi@kshitiayurveda.com